FAQ

This is a test FAQ answer

You can find your delivery in your account page or if you do not account have an acount this information is available in orders and returns found here.

An order can be gift wrapped at the checkout by choosing the gift option. Each item is gift wrapped with care and will be dispatched the same day.

We do currently price match on most items and this can be requested in our contact form or within live chat. You do have to provide an url or image of the product and the price stated. We will contact you instantly with our price and other options.

We do currently have this option available on our product pages, you can be alerted once an item is available in stock by email.

You may get in contact regarding any queries about your order and we aim to respond to any questions or advice the same day. Any assistance in relation to your purchase can be provided at anytime.

You can make changes to your order by contacting us to help you change any aspect of your order or cancel it. Orders can be cancelled until the product has been dispatched and if the order has been dispacthed any goods must be returned before an order can be cancelled.

If your order has arrived faulty or damaged, please request a return and exchange or return and refund using our returns form. This form can be found here

All our orders are processed on the same day, if ordered before 6pm. We currently do not ship on Sunday and will be making this available as soon as possible.

All orders that are shipped on the same day should arrive next day except Sunday. Any orders that are received within 48 hours, please contact us and we'd be happy to help.

All our orders are processed on the same day, if ordered before 6pm. We currently do not ship on Sunday and will be making this available as soon as possible.

Yes, you can provide a specified delivery date in the checkout within delivery options.

We do not currently deliver on Sunday but do deliver items on saturday. This is for UK mainland only any orders placed outside the UK mainland will be delivered in the specified time.

We offer free next day delivery for all orders over 19.99 and ordered by 6PM week days only. Any items ordered by 6PM on Saturday will be delivered by Monday. Please do still allow 1 - 2 for your order to be delivered.

We ship all orders from the United Kingdom and therefore have a responsibility to pay duties and taxes on our shipments.

All international orders duties are paid to help receive your order as soon as possible. We don't charge additional fees for international deliveries and pay all duties and taxes.

Hipeon ships to the following destinations on a DDP (Delivery Duties Paid) basis:

European Union, USA, Canada, Puerto Rico, Singapore, Switzerland, Republic of Korea, Israel, Lebanon, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Canary Islands, Hong Kong SAR, Isle of Man, San Marino, Australia, New Zealand, Bahrain and Turkey.

If your location is not listed duties are DAP (Delivery at Place) this means you will have to pay all duties to customs before the order is released and delivered.

We currently provide payment options with Paypal and Credit/Debit card. We do not accept payment via bank transfer or cheque.

If your payment has been declined your order will be cancelled and can only be processed once the order has been paid in full. If you are having any issues with making payment, please contact your credit/debit card provider. If you are having any issues making payment with PayPal, please contact PayPal for any further information.

Your payment will only be charged, once the item has been processed, prepared for shipping and is awaiting collection from our carrier partners. Your payment will not be charged upon ordering and if your order is cancelled your payment will not be authorised.

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally required to. For further details, you can check our Hipeon Privacy Policy

Returns are as easy as posting the item back to us. A label is included in your consignment and this can be attached to the resealed package and posted back to us. If your item is to large to post, please fill in the returns form and the item will be collected at the address provided. Returns are free for all orders.

Any order placed can be cancelled before the order has been shipped. If you need to cancel your order contact us via live chat before the item has been shipped.

Once your return has been received a refund will be processed and this can take 3 to 4 days to arrive.

You can track your return and the tracking number will be made available to you on your account page and emailed to you. Once a return has been received by our team it take upto 24 hours to process the return and apply a refund.

As an inclusive website website we hope to offer the same service for everyone. All orders can be adjusted to suit accessibility requirements and we offer a full service to help everyone. If you require additional assistance during your delivery include a comment upon ordering. If you need help placing an order our team will be happy to help. Your order can be placed via live chat or over the phone.